Blackcoog
08-11-2004, 09:47 AM
Ok to make a long story short back when my car was in the shop one of the holdups was the fenders. I ordered a set and it came broken and I was refunded my money when I sent the fenders back. I ordered another set from a different company and it also came broken so I decided to just order another set right away after the vendor promised me he would check the set he was going to send for defects. So in the mean time I waited to have my money refunded for the broken set. Check this email correspondence out:
I sent an email a while ago about progess on receiving money back:
At 01:06 PM 8/4/2004
Please refund my credit card ASAP the case has been closed. No
matter the outcome you have the fenders back so you should
credit my card back ASAP with the $199.
Thanks,
Chris
His reply:
At 01:16 PM 8/4/2004
Chris:
I am willing to work with you, however under company policy, We have to wait for FedEx to settle the claim with us before we can issue any credits to your acct. You as a customer decided to order a second set while waiting for the claim to be settled. The fenders in which were damaged are still being handled by FedEx.
Until the claim is settled, we are both at a loss. We will credit our card as soon as the claim is resolved. At this time FedEx has not contacted us in regards to closing the case
Thanks
James
I call FedEx and verify that the case is closed that same day so I find out vendor is lying and email again:
At 01:27 PM 8/4/2004
BS! Dude I just called FedEX the claim was paid for $242 to you.
It is closed so refund my money and stop fooling around.
Thanks,
Chris
His response:
At 01:34 PM 8/4/2004
Chris:
Ok as soon as the check or claim papers are sent, the
refund will be issued. You must understand claims don't arrive
overnight. We are not here to hold your money, you should already know that.
Thanks
I email again after a week:
At 08:04 AM 8/11/2004
I'm assuming the check made it there. Its been over a week and Fedex packages make it in 2-4 days. Don't make me call and track the check now. Send money please.
Thanks,
Chris
His reply:
Chris:
I have no idea WHO you think you are and what your threats are supposed to mean but honestly, they mean absolutely nothing to me. FedEx packages make it in 2-4 days, however the Postal Service is the company who delivers mail. Money will be refunded by accounting today since the check arrived yesterday.
Have a Nice Day
James
What a bunch of crap. Why should any customer have to deal with this crap. This is just my dealings with him in the last week or so its been going on like this since the beginning of June when I first ordered the fenders. Who do I think I am?! I'm your fricken customer now give my money! He has the damaged fenders which he will just patch and send out to another customer and he has a $242 check from FedEx. I don't have anything of his and he still resists. Shouldn't I get my money back instantly if a product is defective and it isn't my doing? I'll be more than surprised if I receive any money this week. What ever happened to keeping the customer happy. I'll never shop there again and neither will any person I ever talk to.
Ok all done.
I sent an email a while ago about progess on receiving money back:
At 01:06 PM 8/4/2004
Please refund my credit card ASAP the case has been closed. No
matter the outcome you have the fenders back so you should
credit my card back ASAP with the $199.
Thanks,
Chris
His reply:
At 01:16 PM 8/4/2004
Chris:
I am willing to work with you, however under company policy, We have to wait for FedEx to settle the claim with us before we can issue any credits to your acct. You as a customer decided to order a second set while waiting for the claim to be settled. The fenders in which were damaged are still being handled by FedEx.
Until the claim is settled, we are both at a loss. We will credit our card as soon as the claim is resolved. At this time FedEx has not contacted us in regards to closing the case
Thanks
James
I call FedEx and verify that the case is closed that same day so I find out vendor is lying and email again:
At 01:27 PM 8/4/2004
BS! Dude I just called FedEX the claim was paid for $242 to you.
It is closed so refund my money and stop fooling around.
Thanks,
Chris
His response:
At 01:34 PM 8/4/2004
Chris:
Ok as soon as the check or claim papers are sent, the
refund will be issued. You must understand claims don't arrive
overnight. We are not here to hold your money, you should already know that.
Thanks
I email again after a week:
At 08:04 AM 8/11/2004
I'm assuming the check made it there. Its been over a week and Fedex packages make it in 2-4 days. Don't make me call and track the check now. Send money please.
Thanks,
Chris
His reply:
Chris:
I have no idea WHO you think you are and what your threats are supposed to mean but honestly, they mean absolutely nothing to me. FedEx packages make it in 2-4 days, however the Postal Service is the company who delivers mail. Money will be refunded by accounting today since the check arrived yesterday.
Have a Nice Day
James
What a bunch of crap. Why should any customer have to deal with this crap. This is just my dealings with him in the last week or so its been going on like this since the beginning of June when I first ordered the fenders. Who do I think I am?! I'm your fricken customer now give my money! He has the damaged fenders which he will just patch and send out to another customer and he has a $242 check from FedEx. I don't have anything of his and he still resists. Shouldn't I get my money back instantly if a product is defective and it isn't my doing? I'll be more than surprised if I receive any money this week. What ever happened to keeping the customer happy. I'll never shop there again and neither will any person I ever talk to.
Ok all done.